Terms & Conditions

Welcome to Platinum Care+. These Terms & Conditions (“Terms”) govern your access to and use of our website at platinumcarehc.com and the private home care services we provide throughout the Greater Boston MetroWest area. By using our website or engaging our services, you agree to these Terms.

1. About Our Services

Platinum Care+ is a boutique, private-pay home care agency offering companion care, 24-hour care, dementia care, hospice support, fall prevention, and transportation services. All services are coordinated through our Newton and Weston offices and are subject to a personalized care assessment.

2. Private-Pay Engagement

Our services are provided on a private-pay basis. We do not currently bill Medicare, Medicaid, or private health insurance. Service rates, schedules, and scope of care will be detailed in a separate Service Agreement signed prior to the start of care.

3. Eligibility & Authorization

Clients (or their legally authorized representatives) must be at least 18 years of age and competent to enter into a binding agreement, or be represented by an individual with legal authority to do so (e.g., power of attorney, healthcare proxy, or guardian).

4. Use of the Website

When using platinumcarehc.com, you agree not to:

5. Intellectual Property

All content on this website — including text, logos, photography, graphics, and the Platinum Care+ name and brand marks — is the property of Platinum Care+ or its licensors and is protected by copyright and trademark laws. You may view and download content for personal, non-commercial use only.

6. No Medical Advice

The information on our website is provided for general informational purposes only and does not constitute medical, legal, or financial advice. Always consult a qualified healthcare professional regarding any medical condition or treatment decision.

7. Testimonials

Testimonials displayed on our site reflect the personal experiences of individual clients and families. They are shared with permission and are not a guarantee of outcomes for other clients. Names may be abbreviated or changed to protect privacy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party sites and provide such links for convenience only.

9. Disclaimer of Warranties

Our website is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the site will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Platinum Care+, its officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the website. Liability with respect to care services is governed solely by the executed Service Agreement.

11. Indemnification

You agree to indemnify and hold harmless Platinum Care+ from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your misuse of the website or breach of these Terms.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Middlesex County, Massachusetts.

13. Changes to These Terms

We may modify these Terms at any time by posting an updated version on this page. Continued use of the website or our services after changes constitutes acceptance of the revised Terms.